Complaints & Issue Tracker

We Take Every Concern Seriously.

Submit your complaint, maintenance request, or feedback — and track its resolution in real time. Every submission receives a reference number and a response within our published SLA.

Submit a ComplaintTrack Existing Complaint

Our Response Commitments

Emergency

Response: 1 hour

Resolved by: 24 hours

Safety breach, no water/power

Urgent

Response: 8 hours

Resolved by: 7 days

Plumbing, electrical, locks

Routine

Response: 72 hours

Resolved by: 14 days

Repairs, noise, management

Enquiry

Response: 1 business day

Resolved by: 5 business days

Billing, general feedback

Reference number issued instantlyEmail confirmation sent automaticallyKDPA compliant — your data is protectedPrivacy Policy

Submit a Complaint or Request

All fields marked * are required. You will receive a reference number by email immediately.

I am a *
Category *
Urgent— Response within 8 hours

Minimum 20 characters. The more detail you provide, the faster we can help.

Approximate area only — we do not require your exact address.

Need immediate help? WhatsApp us directly

Track Your Complaint

Enter the reference number from your confirmation email — e.g. CMP-2026-A7K2M

Need Immediate Help?

For emergencies — no water, security breach, or serious safety risk — please call or WhatsApp us directly for the fastest response.

WhatsApp — +254 720 854 389Call — +254 720 854 389info@chabrinagencies.co.ke

Office Hours

Monday – Friday8:00 AM – 5:00 PM
Saturday8:30 AM – 12:00 PM
Sunday & Public HolidaysClosed

Complaints submitted outside office hours are acknowledged on the next working day. Emergencies are escalated immediately regardless of time.